FAQ
How do I place an order on Postr?
You can browse our collections, select your preferred art size and frame, and follow the checkout process to place an order.
Can I customise my artwork size or frame?
Yes, custom sizes and frames are available upon request. Contact our team for assistance.
How do I track my order status?
Once your order is shipped, you’ll receive a tracking number via email.
Can I edit or cancel my order after placing it?
Orders can be edited or cancelled within 12 hours of placement. Contact support as soon as possible.
What happens if my order is out of stock?
We’ll notify you immediately and provide options, including a refund or switching to another piece.
How long does it take to process my order?
Orders are typically processed within 1-2 business days.
Do you offer gift wrapping or gift messages?
Yes! During checkout, you can add a gift message or select gift-wrapping services.
What should I do if I didn’t receive an order confirmation?
Check your spam/junk folder, or contact us to confirm your email address.
Can I combine multiple orders into one shipment?
Yes, if the orders are placed on the same day, we can consolidate shipping.
How do I know the quality of the artwork I am purchasing?
All artwork is printed on premium materials, and detailed specifications are available on each product page.
Do you ship internationally?
Yes, Postr offers worldwide shipping.
What are your shipping costs?
Shipping is free for all orders worldwide.
How long does shipping take?
Standard delivery within Australia takes 3-7 business days. International delivery varies between 7-14 business days.
What courier service do you use?
We use trusted carriers like Australia Post, DHL, and FedEx for both local and international orders.
How do I track my delivery?
A tracking link will be sent to your email once your order has been dispatched.
Do you offer express shipping?
Yes, express shipping is available at an additional cost.
What should I do if my delivery is delayed?
Please check the tracking information and contact our support team if there are further issues.
Do you deliver to PO Boxes or parcel lockers?
Yes, we can ship to PO Boxes and parcel lockers within Australia.
What happens if I am not home when the delivery arrives?
The courier will leave a card for you to rearrange delivery or collect the parcel from a nearby location.
Can I change my delivery address after placing an order?
You can update your delivery address within 12 hours of placing the order.
What is your return policy?
We offer a 14-day return policy for prints and frames. Items must be in their original condition.
How do I initiate a return?
Contact our support team with your order details, and they’ll assist you with the process.
Can I return custom or personalised orders?
Unfortunately, custom or personalised orders cannot be returned.
What should I do if my artwork arrives damaged?
Please email us photos of the damage, and we’ll arrange a replacement or refund.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive the returned item.
Do I need to pay for return shipping?
Return shipping is free for damaged or incorrect items. For other returns, shipping fees may apply.
What happens if I receive the wrong item?
Contact us immediately, and we’ll arrange for the correct item to be sent out.
How do I claim a warranty for a defective frame?
Frames are covered under a 12-month warranty. Contact support with a photo and proof of purchase.
Can I exchange my order for a different size or artwork?
Yes, exchanges are accepted within 14 days. Return shipping fees may apply.
How do I track my return status?
Once your return is processed, we’ll update you via email.
What payment methods do you accept?
We accept all major credit cards, PayPal, Afterpay, and Google Pay.
Is it safe to make payments on your website?
Yes, our site is secured with SSL encryption, ensuring your data is protected.
Do you offer buy-now, pay-later options?
Yes, we offer Afterpay for Australian customers.
Can I pay in a different currency?
Orders are processed in AUD, but international credit cards can be used.
Do you provide receipts for orders?
Yes, a receipt will be emailed to you after placing your order.
Can I split payments between two cards?
Currently, we do not support split payments.
What should I do if my payment fails?
Double-check your details or try an alternative payment method. Contact support for assistance.
Are taxes included in the product prices?
All prices include GST for Australian customers.
Do you offer discounts for bulk orders?
Yes, contact us for bulk order discounts.
Can I apply multiple promo codes?
Only one promo code can be used per order.
Do you offer gift vouchers?
Yes, get in touch and we would be happy to create a gift voucher for you.
How can I collaborate as an artist with Postr?
Email us with your portfolio, and we’ll review your work. You can also create an account on artists.postr.com.au
Do you offer wholesale partnerships?
Yes, we partner with businesses. Contact us for more details.
How do I care for my framed artwork?
Keep it out of direct sunlight and clean gently with a soft cloth.
What materials do you use for frames?
Our frames are crafted using premium wood or metal, depending on your choice.
Can I request a specific artist’s work to be featured?
Absolutely! Let us know, and we’ll reach out to the artist.
Do you offer framing services for artworks purchased elsewhere?
At this time, framing services are exclusive to Postr products.
How can I contact your customer service team?
Reach us via email or the contact form on our website.
Do you offer corporate gifts or custom projects?
Yes, we can tailor projects for corporate gifting or office decor.
Is Postr environmentally friendly?
We use sustainable materials for our frames and packaging where possible.
How can we help you?
Can't find your question? Get in touch with us and we will help you!
Our Customer Service
General Inquiries
For help with common order-related questions, please refer to our FAQs above.
If you need any assistance with placing an order, if you have a question about Postr or if you need any gifting advice, our Customer Services team is on hand to assist you. Feel free to submit an inquiry through our Contact Form  here or write an email to orders@postr.com.au
Customer Service Hours
We also have a team ready to help you if you’d like more detailed information about one of our products, or have a specific question about the order you have placed online.
They are available from 10:00 – 4:00pm, Monday to Friday (GMT+10).
HQ Office
Level 2, 65 Dover Street, Cremorne, Melbourne, Australia 3121
